Job Description

Kiehl’s Since 1851 was founded as an old-world apothecary in New York City’s East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl’s we have a heritage of unwavering courtesy and good, old-fashioned manners that are expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl’s! 

We have an exciting opportunity to join the Kiehl’s family as a Keyholder.  This position is responsible for assisting Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by the management team. 

Why Kiehl’s: 

• Monthly sales bonus potential on top of hourly base wage 
• Generous quarterly gratis allocation 
• Clear career growth opportunities 

As a Key Holder at Kiehl’s you will: 

• Deliver best-in-class experience for customers to create an unforgettable customer experience. 
• Demonstrate fundamental product knowledge (features, benefits, usage) and application techniques. Provide service and beauty advice 
• Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunities by link-selling. 
• Support daily operations at point of sales (POS) activities. 
• Enforce company policies and procedures. 
• Follow brand CRM procedures to recruit and retain customers. 
• Maintaining the counter/store quality and merchandising: maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability 
• Responsible to acknowledge/record all customer complain and issues and deliver it to the store manager 
• Communicate to Store Manager for useful information about competition, clients or all other key events. 
• Perform open and closing procedures for the store. 
• Attend all scheduled shifts. 

What do you need to succeed: 

• Retail and/or cosmetic experience preferred 
• Prior key holder experience preferred 
• Customer service experience 
• Great communication skills 
• Diligent and responsible attitude 
• Analytical skills 
• Basic computer skills 
• Must be willing to work flexible hours and to work nights and weekends 
• High School Diploma or GED required 
• Must be 18 years or older 
• Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis 
• English mandatory, second language an asset

We’re committed to guaranteeing inclusive recruitment processes and advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against and applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

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