Job Description

: Overview: Imperial Dade, a leading North American distributor, has a role available in Loma Linda, CA! We are looking for a Collections Specialist to join our team. Join a strong and continuously evolving group, helping to continue to grow our business. If you're eager to find your next opportunity, Imperial Dade is a great place to take that next step.This position will support Imperial Dade's effort of ensuring timely collection of the company's revenue. As part of a team, you will be responsible for managing and collecting outstanding overdue accounts, resolving customer billing issues, managing credit risks, and reducing accounts receivable in a fast-paced environment. You will work Monday through Friday, from 8:00 am to 5:00 pm. Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 90,000 customers through our footprint of 125+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

Responsibilities: You will:

• As part of a team, you will be responsible for managing and collecting outstanding overdue accounts, resolving customer billing issues, managing credit risks, and reducing accounts receivable
• Ensure daily customer contact (emails and phone calls) for collection of open receivables
• Accountable for reducing delinquency for assigned accounts in order to reduce company DSO
• Reconcile customer accounts and report any discrepancies (including skips and short pays) to the Senior Collector or Supervisor.
• Research and resolve customer disputes and complaints in accordance with pre-determined SLAs
• Maintain clear and cohesive notes/documentations/forms related to all open and pending receivable balances being pursued
• Provide Proof of Deliveries to customers that are disputing receipt of materials shipped
• Represent the company in a professional manner by providing exceptional customer service to our internal and external customers, as well as ensuring proper escalation processes are followed when needed.
• As needed, run and print lockbox deposit checks and post cash correctly to customers' accounts.
• Process credit card payments
• Work with Collections supervisor to generate month-end reports to Senior Management
• Complete all other tasks as assigned by management

Qualifications: You have:

• Excellent communication (written and verbal) and negotiation skills
• High School Diploma required
• 2+ years of experience as a Collections Specialist or similar role
• MS Office Suite, including Excel
• Proven ability to shift priorities and multitask when required
• Strong organizational skills
• Ability to work on and reach targets independently
• Comfortable working with targets, deadlines, and competitive goals
• Proven experience in a high-volume environment

Schedule: Monday to Friday, 8am to 5pm Rate of pay: $22.50 per hour We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team. Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

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